FAQ

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Find answers to the most frequently asked questions about your orders at Velourfashion.

1. Where do you ship?

We currently ship within the United States. Orders are shipped directly by our supplier.

2. Is shipping free?

Yes. Shipping is free on all orders shipped within the United States.

3. How long does delivery take?

All orders are shipped directly by our supplier.

  • Processing time: 1 to 3 business days
  • Transit time (United States): 6 to 11 business days — estimated total: 7 to 14 business days

For more details, please see our Shipping Policy.

4. How do I track my order?

All orders are shipped with a tracking number. Once your order has been dispatched, you will receive an email with your tracking number and a direct link to the carrier. You can also track your package from the Track Your Order page on our website.

5. Can I return an item?

Yes. You have 30 days from the date of delivery to request a return, provided the item is unworn, unwashed, and in its original condition.

6. Who covers return shipping costs?

Return shipping costs are the responsibility of the customer, except in cases where the error is on our end (defective or incorrect item).

7. How long does a refund take?

Refunds are typically processed within 7 days of receiving and approving the returned item.

The time it takes for the refund to appear on your statement may vary depending on your financial institution.

8. What should I do if I receive a damaged or incorrect item?

Please contact us within 48 hours of delivery and include:

  • Your order number
  • A description of the issue
  • Clear photos of the product

We will work with you to find an appropriate solution (exchange or refund).

9. Do you offer exchanges?

Yes, we offer exchanges subject to stock availability. Please contact us before sending any return so we can arrange the exchange.

10. What payment methods do you accept?

We accept: American Express, Apple Pay, Diners Club, Discover, Google Pay, Maestro, Mastercard, Shop Pay, Union Pay, and Visa. All payments are secured with SSL encryption and processed by PCI-DSS certified partners.

Your bank statement may show a charge listed as "velourfashion" or a similar reference.