Shipping policy

Last updated: February 13, 2026

Seller Identification

1. Order Shipping

We currently ship to addresses within the United States.

Orders are processed on business days (Monday through Friday, excluding U.S. holidays). Orders placed on a weekend or holiday are processed on the next business day.

2. Handling and Delivery Times

Orders are prepared and shipped within 1 to 3 business days of being placed (handling time). Our products ship from international fulfillment facilities, so please allow a transit time of 6 to 11 business days after your order has shipped, depending on your location within the United States and the carrier.

Estimated total time for U.S. orders: 7 to 14 business days (handling + transit).

Order cutoff: Our daily order cutoff is between 5:00 PM and 7:00 PM Mountain Time (MT). Orders placed before the cutoff on a business day begin handling that same day; orders placed after the cutoff, or on weekends or U.S. holidays, begin handling on the next business day.

3. Shipping Costs

Velourfashion offers free standard shipping on all U.S. orders. All prices are shown in U.S. dollars (USD).

4. Order Tracking

Once your order has shipped, you will receive an email containing tracking information so you can follow your package all the way to delivery.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us at info@velourfashion.com within 48 hours of delivery so we can resolve the issue for you.

6. Returns and Exchanges

You may return eligible items within 30 days of delivery. Please see our Return Policy for full details on returns, exchanges, and refunds. Return shipping costs are the customer's responsibility, except when the return is the result of our error (an incorrect, damaged, or defective item). Velourfashion also offers exchanges on select items, subject to availability.

7. Return Address

The return address is provided in our Return Policy. Before shipping your package back, please contact us by email at info@velourfashion.com so we can register your return.

8. Order Cancellations

Orders may be cancelled within 30 minutes of purchase.

Once processing has begun, cancellation requests are no longer guaranteed and may be refused depending on the status of the order.

After delivery, a return may be requested in accordance with our Refund Policy.

Approved cancellation requests submitted after the 30-minute cancellation window may be subject to an 8% processing and restocking fee to cover payment processing, handling, and operational costs already incurred.