Payment Policy

Last updated: February 13, 2026

Seller Identification

  • Velourfashion
  • Email: info@velourfashion.com
  • Phone: +31 6 33017285
  • Address: 249 High Street North, Poole, BH15 1DX, United Kingdom
  • Opening Hours: Monday to Friday, 9 AM to 5 PM (GMT+01:00, Central European Time – Paris).

This Payment Policy outlines the terms applicable to transactions made on the Velourfashion website.

1. Accepted Payment Methods

We accept the following payment methods at checkout: American Express, Apple Pay, Diners Club, Discover, Google Pay, Maestro, Mastercard, Shop Pay, Union Pay, and Visa. The availability of certain methods may vary by region or device. All payments are processed securely.

2. Transaction Security

The security of your banking data is a priority.

  • Transactions are protected by a secure encryption protocol (SSL).
  • We do not store complete credit card information on our servers.
  • Payments are processed by certified partners who comply with PCI-DSS standards.

3. Currency and Billing

Prices displayed on the site are in euros (€), unless otherwise stated.

Depending on your bank, conversion fees or international fees may apply. These fees are the responsibility of the customer.

4. Order Confirmation

An order is considered confirmed only after payment validation.

You will receive a confirmation email containing a summary of your order.

5. Refusal or Blocking of Transaction

We reserve the right to refuse or cancel any transaction in the event of:

  • Suspicion of fraud or suspicious activity
  • Incorrect or incomplete billing information
  • Bank authorization issues

In this case, no amount is permanently charged. If an authorization has been placed by your bank, it is automatically released within 7 business days. Any incorrectly charged amount will be refunded within 14 days via the original payment method.

6. Refunds

In the case of an approved return in accordance with our Return Policy:

  • The refund will be processed via the original payment method.
  • Processing typically occurs within a maximum of 7 days after receipt and validation of the return.

Timeframes for appearing on your bank statement may vary depending on your financial institution.

7. Billing Descriptor

Your credit card statement may display a descriptor such as:

“velourfashion” or a similar reference related to our store or our payment partner.

8. Disputes and Chargebacks

In the event of a payment dispute, we encourage you to contact us directly before initiating a procedure with your bank.

We will do our best to resolve the dispute quickly and fairly.

Any abusive chargeback may be contested with the relevant banking institution.